Diaz, Carlos

Carlos Nietzsche Diaz is the director of Ambiente et Odora, a consultancy company based in Spain. Carlos holds a BS degree in Chemistry and has over 20 years of experience in odor management. Ambiente et Odora has carried out worldwide projects related to odor management. Carlos is the main editor of the website olores.org. He has served as president of the International Environmental Society of odor managers and is a member of several committees dealing with odor management in WEF. IWA, AMIGO, and CEN.

Titles from this speaker

Description: The New E&T&C Certification, a Methodology to Rate Engagement, Transparency,...

The New E&T&C Certification, a Methodology to Rate Engagement, Transparency, and Communication in Water Resource Recovery Facilities: When the Odor Unit is Not Enough

Abstract

There is a need for a framework to mainstream citizen engagement, increase Transparency and boost Communication channels in case of repeated episodes of impact in neighboring communities. When there is a conflict, most crisis communication experts agree that Engagement, Transparency, and Communication (E&T&C) are key to maintaining or regaining the neighbors' trust. The Volkswagen emissions scandal is a recent case demonstrating the negative outcome of not having an Engagement, Transparency, and Communication Policy. To promote a change in the traditional industrial opaque thinking paradigm, we have created the first E&T&C Certification. This Certification is designed to assess the performance of Water Resource Recovery Facilities concerning their relationship with communities nearby, making it the first Certification of its kind. A project's performance is verified through 'third-party' audits by an independent auditor, depending on the degree of depth of analysis. This third-party Certification guarantees independence and impartiality in the process. The ultimate goal is to score the degree of a Water Resource Recovery Facility's Transparency, Communication, and Participation.

This paper was presented at the WEF Odors and Air Pollutants Conference, May 16-19, 2023.

SpeakerDiaz, Carlos

Presentation time

16:15:00

16:45:00

Session time

13:30:00

16:45:00

SessionYou Can't Manage What You Can't Measure

Session number3

Session locationCharlotte Convention Center, Charlotte, North Carolina, USA

TopicCommunity Relations and Odor Complaints